Refund Policy

Our Approach to Refunds

Committed to Fair Play and Player Support

This website is an independent fan-made hub for Free Fire x Naruto Shippuden — the crossover that unites intense survival gameplay with the spirit of the shinobi world. While we are not the official developers or publishers of Free Fire or Naruto, we provide additional community-driven resources such as event guides, tactical strategies, cosmetic showcases, and gameplay insights to enhance your overall experience.

If you’ve purchased content directly from our platform — such as premium event walkthroughs, tactical handbooks, or exclusive squad strategy packs — this refund policy applies. Please note that we are not responsible for any transactions made inside the official Free Fire game, Naruto content, or through external marketplaces. For those purchases, you must contact the respective app store or official support channel.

• Refund requests for digital content purchased from our site may be submitted within 7 calendar days of the original transaction. Refunds will only be granted if the content has not been fully accessed, downloaded, or heavily used. If a guide, strategy, or file has been completely viewed or shared, we reserve the right to decline the request to ensure fairness.
• Every refund request is reviewed manually by our support team. Automatic refunds are not provided. If unusual or repeated refund behavior is detected, we may restrict your ability to make future purchases to protect the community and platform integrity.
• Subscription-based purchases — such as ongoing access to advanced tactical collections, seasonal crossover breakdowns, or shinobi survival strategy packs — may be cancelled at any time through your account dashboard. After cancellation, you will retain access until the end of the billing period. Refunds for partial cycles are not issued unless access was disrupted by a technical problem.
• If you encounter a technical issue — such as receiving the wrong file, missing content, or broken formatting — please contact us with your transaction ID, a short description of the issue, and any relevant screenshots. Depending on the situation, we may provide a refund, correct the problem, or issue site credit.
• Our site may provide links to the official Free Fire x Naruto Shippuden listing on app stores, but we are not affiliated with the official publishers or developers. All in-game purchases, events, and monetization systems are managed exclusively by the official game. For those payment issues, please reach out directly to the app store’s support service.
• Any misuse of this refund policy — such as false claims or refund requests after full use of content — will result in permanent restrictions on future purchases from our platform. Our priority is to ensure a fair, respectful, and reliable environment for all players.
• To request a refund, please contact us using our official form. Include your purchase email, transaction ID, date of payment, and a brief explanation of the issue. Our team typically replies within 3–5 business days and carefully reviews every request.

Our goal is to provide the Free Fire x Naruto Shippuden community with high-quality resources supported by clear and fair policies. If your purchase did not meet expectations, please reach out — we’re here to make sure your battles, events, and shinobi journey remain engaging, balanced, and rewarding.